Head to head
vs
Ticket Tool vs Tickets v2
Ticket Tool against the successor to the original Tickets bot, which its developer discontinued. The migration history matters as much as the feature list here.
Ticket Tool checked 2026-10-08 Tickets v2 checked 2026-10-08
Best choice by job
| Job | Better | Why |
|---|---|---|
| Open tickets as threads | no clear winner | Thread-based tickets are established for Tickets v2; for Ticket Tool they are unknown. |
| Know the permission request before installing | Tickets v2 | Tickets v2 publishes install parameters - which include Administrator. Ticket Tool publishes none, so its request is unknown. |
| Install without granting Administrator | no clear winner | Tickets v2 requests Administrator. Ticket Tool's request is unknown, so no option without Administrator is established by this comparison. |
| Move data off a discontinued predecessor | Tickets v2 | The vendor announced an export and import tool for migrating from the discontinued v1. |
| Panels, transcripts, forms and staff routing | no clear winner | Both cover all four. |
Permission delta
These requests cannot be compared. Ticket Tool publishes no install parameters on its Discord application record, so its request is unknown until the authorize screen renders it - which is not the same as it being smaller.
Ticket Tool
request not published unknown is not a smaller request
Tickets v2
395942685784 16 permissions Administrator
Privileged intents
Ticket Tool: Message Content, Server Members
Tickets v2: Message Content, Server Members
Pricing and free limits
Ticket Tool
- Free amount unknown Discord's App Directory lists 'Free' among this app's tags; the boundary between free and paid is not established from a retrievable source.
- Paid plan amount unknown
Tickets v2
- Paid plan amount unknown
Capabilities
7 shared · 1 only Ticket Tool · 2 only Tickets v2
| Capability | Ticket Tool | Tickets v2 |
|---|---|---|
| Audit logging Logging | Yes | Yes |
| Moderation commands Moderation | Partial | Unknown |
| Data export Platform | Unknown | Partial |
| Slash commands Platform | Yes | Yes |
| Web dashboard Platform | Yes | Yes |
| Thread-based tickets Ticketing | Unknown | Yes |
| Ticket claiming and staff routing Ticketing | Yes | Yes |
| Ticket forms Ticketing | Yes | Yes |
| Ticket panels Ticketing | Yes | Yes |
| Ticket transcripts Ticketing | Yes | Yes |
Privacy, support and status
| Discord verification | Verified | Verified |
| Status | Living | Living |
| Privacy policy | Published | Published |
| Terms | Published | Published |
| Install link this catalog can vouch for | No | Yes |
Verdict
Editorial judgment, not an observation
Tickets v2 documents a migration tool from v1 and publishes an Administrator request. Ticket Tool's request is unknown. Equivalent migration support is not established.